We were kind of reluctant to start this page off with some of the questions that we get when we get calls at 2 or 3 in the morning because of an ensuing plumbing issue. We don’t want to make you think that we take these emergencies as a joke at all. At times though we get people who call us and they ask our customer service personnel if they where awake or they woke them. Another question that we get a lot is, is if it is really a 24-hour service. We want to go ahead and put these questions to bed right now. That way you can be sure that whenever you do get around to calling you will get an answer on the other end!
We Have Staff On Hand Around The Clock
Both our plumbers and our customer service guys work different shifts to be able to cover 24 hours in operation. In saying that we hope that we answered your doubts about our true 24-hour service. As far as you waking up one of our employees you need, not worry about that. As we mentioned our guys cover different shifts and the people that cover some of the later shifts are fully rested and ready to go!
One of the words of advice that we could actually give out would be don’t take the issues lightly. Keeping an excessive amount of water and or moisture around for a longer period of time can actually contribute greatly to damaging neighboring areas. So while you may be able to stop the bleeding so to speak by cutting off the water supply on the entire house and you could wait until the next morning. That may not be a great idea as the wet areas will start inflicting more damage on walls and floors!
On any given day or hour you can bet that our response time is always right up there with the best of them. As we mentioned we have a customer service staff that is working around the clock and plumbers who are ready to go to work as well. You could actually expect a couple of more delays when calling in during rush hour than you would in the middle of the night. That being said we will usually be able to provide a pretty decent estimate as to how quickly we can arrive at your current location.
Another one of the main concerns that people have, has to do with how large of an area we are able to cover. We usually provide these emergency services to all of Hartford CT. We cover East and West Hartford as well. If you live relatively close to the areas that we just mentioned you can bet that we will be able to give you a hand. If your location is a little further than what we can cover we can point you in the right direction with one of our colleagues.